Delivery & Returns

Delivery

We hand-pack every Pivlox order with care and dispatch from the UK.

UK Delivery

Orders placed before 1pm Monday–Friday are usually dispatched the same working day. Orders placed after 1pm, at weekends or on UK bank holidays are dispatched the next working day.

You'll receive a confirmation email as soon as your order is placed, and a second email with tracking details once it leaves us.

Where We Deliver

We currently deliver to addresses across the United Kingdom, including Northern Ireland, the Scottish Highlands and the Channel Islands. Please note that deliveries to more remote postcodes may take an extra 1–2 working days.

We do not currently ship internationally, though we hope to soon.

Delivery Delays

Occasionally, delivery may take longer than expected due to weather, courier delays or busy periods such as Christmas. If your order hasn't arrived within 10 working days, please contact us at info@pivlox.shop and we'll look into it straight away.

Returns

We want you to love your Pivlox fragrance. If something isn't right, we're here to help.

30-Day Returns

You may return any unused item within 30 days of receiving your order for a full refund. To be eligible, items must be:

• Unused and unburned

• In their original packaging

• In a resaleable condition

How to Return an Item

1. Email us at info@pivlox.shop with your order number and the item(s) you'd like to return.

2. We'll reply within 1 working day with your return address and instructions.

3. Post the item back to us, keeping your proof of postage.

4. Once we receive and check the item, we'll refund you within 5 working days.

Refunds are issued to your original payment method. Please allow an additional 3–5 working days for the funds to appear in your account, depending on your bank.

Return Postage

Unless the item is faulty or incorrect, return postage is the customer's responsibility. We recommend using a tracked service, as we cannot be responsible for items lost in transit.

If your item arrived faulty, damaged or incorrect, we'll cover the return postage and send a replacement or full refund — just email us with a photo and we'll sort it immediately.

Items We Can't Accept

For hygiene and safety reasons, we're unable to accept returns on:

• Items that have been used, burned or opened

• Gift sets with broken seals

• Sale items marked as final sale

Your Statutory Rights

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it, without giving a reason. Our 30-day returns policy is offered in addition to — and does not affect — your statutory rights.

Damaged in Transit

If your order arrives damaged, please email us at info@pivlox.shop within 48 hours with photographs of the item and packaging. We'll arrange a replacement or full refund at no cost to you.