Where's my order?

If your order has been dispatched

You'll have received an email from us with a tracking link. Click the link in that email to see the latest updates from the courier.

Can't find the email? Check your spam or promotions folder — tracking emails sometimes end up there.

Guest checkout orders

If you checked out as a guest, use the tracking link in your dispatch email. If you no longer have it, email us at info@pivlox.shop with your order number and we'll resend it.

Delivery timeframes

Orders are dispatched Monday to Friday, excluding UK bank holidays.

Still nothing?

Please allow up to 10 working days for standard delivery before contacting us — occasionally couriers experience delays.

If it's been longer than that, email info@pivlox.shop with your order number and we'll chase it up with the courier straight away.

You can also message us on WhatsApp using the button in the corner of the site. We typically reply within one working day.

Before you publish — check these

Search each page for [ CHECK and fill in or remove:

1. Delivery costs — I used £3.95 standard / £6.95 express. Change to your actual rates, and make sure they match your Shopify shipping settings (Settings → Shipping and delivery).

2. Delivery times — 3–5 working days assumes AW Dropship dispatches quickly. Confirm their actual dispatch and delivery times.

3. Candle burn times — fill in the real hours from your product data.

4. Gift wrapping / gift cards — answer yes or no honestly.

5. Returns address — you'll give this by email, so no need to publish it, but make sure you have one ready.

6. Sustainability claims — only keep the ones that are actually true for your products. If you're unsure whether your supplier's wax is vegan or paraffin-free, check with AW Dropship first and edit accordingly. Making unverified environmental claims is a legal risk in the UK (CMA Green Claims Code).

7. Track Order account link — add the link to your account page.